Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with any included tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at support@trillmats.com. Returns must be approved before shipment and sent to:
Trill Mats Returns
1234 Steel Wood Road
Unit 245B
Columbus, Ohio 43212
After approval, we will provide return instructions. For customer-remorse returns, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, Trill Mats will cover the return shipping cost. Items sent without prior approval will not be accepted.
Damages and issues
Please inspect your order when it arrives and contact us promptly at support@trillmats.com if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, including custom or personalized products, hazardous materials, flammable liquids, gases, gift cards, and final-sale items. Contact us if you have questions about a specific item.
Exchanges
The fastest way to receive a different item is to return the item you have and, after the return is accepted, place a separate order.
European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, subject to applicable law. The item must be returned in the same condition received, unused, with any included tags, in its original packaging, and with proof of purchase.
Refunds
We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact support@trillmats.com.